I want to provide some feedback on our install/training experience. Your team members that were here the last couple days to bring our machine online and provide us training were outstanding; we appreciate their support, attention to detail, knowledge and professionalism. Kudos to Tanner and Kase – great customer service and support!
Just want to say that you guys did a fantastic job. We are very thankful for the service. Ken was very helpful. We will be keeping you in mind for future parts/service opportunities.
Pivot: How is the “new” Fortus 400mc running? Customer: I’m on print number two, and the first one turned out fantastic. I’m really impressed with the quality. Thank you for taking the time to walk me through machine operation, setup and calibration.
OEM diagnosed our machine problem and it was an expensive fix. We talked with Pivot and Jakob offered phone support to troubleshoot the issue. It was resolved quickly and with a simple and affordable fix (different than OEM recommended). We are now using Pivot as our service provider.
Jakob is a true representation of the quality, customer service, and professionalism from Pivot. He also went the extra mile to personally make sure no one had any further questions.
Ken provided excellent support, and his knowledge of equipment was beneficial in resolving our issue. Our overall experience is a 4.5 out of 5!
We are very satisfied with how our machines are currently running after Nathan came by. We would rate our overall experience at a 5 out of 5!
Tanner finished the PM on our Fortus® 400. He was very professional and thorough. A pleasure to work with and he showed us a few pointers on keeping the machine in good order.
End of year purchase, no problem! It only took 10 Days from Quote to machine installation for our FDM equipment.
Pivot AM facilitated a smooth transition to the new equipment. From start to finish Pivot AM proved to be both responsive and reputable.
Saved 25% on Material! Our FDM systems run OEM alternative material for a huge annual cost savings.
Pivot AM has trained technicians in offices across North America including East, Central, Western USA, and Ontario, Canada and performs preventative maintenance and other repairs on production Stereolithography and Fused Deposition Modeling (FDM) 3D printing equipment, RP equipment, AM Equipment Annual contracts are available in addition to one-time maintenance.
Along with maintenance, we provide other services like onsite 3D printer repair services including appraisals of Rapid Prototype machines, Additive Manufacturing equipment moves, and custom material programming. And for those looking to add manufacturing capacity, we sell new and refurbished 3D printers across all 3D printing technologies.
Dennis entered the industry in 1988 as the first service engineer for Stereolithography technology. He has been involved in servicing Additive Manufacturing (AM) equipment for his entire career and formally owned and operated National RP Support until its acquisition by 3D Systems in 2011.