Do i lose factory warranty or support?

Most warranties come with free service and parts for the duration of the warranty. We are not authorized by any OEM, so our service is performed outside of the warranty period in lieu of expensive OEM maintenance contracts.

What about factory software update?

Most robust production systems don’t require software updates. If you are currently running well, future software updates are not likely needed. Factory software updates can generally be purchased ala carte from the OEMs. You will need to evaluate if the offered update actually adds value or efficiency to your equipment.

Are custom materials available?

Our experienced technical staff can assist in writing custom material parameters for custom materials to optimize part printing in FDM, SLA, and SLS technologies.

Can you support multiple systems and sites?

Yes, we offer a variety of maintenance contract options that suit your business. For multiple system sites, we offer customized and discounted contracts.

Do you have the spare parts available to perform the service?

We know that to provide excellent service, we must have access to parts in a timely manner. We understand the systems and stock the necessary parts to keep your downtime to a minimum.

Can pivot provide us materials?

We offer the Argyle line of materials for FDM systems. We currently have ABS, PC-ABS, and Ultem in inventory. We also have used SLA material periodically and verify that it meets specifications for use. Our prices can greatly reduce your material costs and increase margin.

Yes. As our business grows, we will continue to add service engineers and support staff to keep our response times low. If you or a colleague would like to join a team with a proven track record in an exciting, growing industry, please contact us.

TESTIMONIALS

Welcome to Pivot AM Service

RP Equipment

About Our Company

Pivot AM has trained technicians in offices across North America including East, Central, Western USA, and Ontario, Canada and performs preventative maintenance and other repairs on production Stereolithography and Fused Deposition Modeling (FDM) 3D printing equipment, RP equipment, AM Equipment Annual contracts are available in addition to one-time maintenance.

Along with maintenance, we provide other services like onsite 3D printer repair services including appraisals of Rapid Prototype machines, Additive Manufacturing equipment moves, and custom material programming. And for those looking to add manufacturing capacity, we sell new and refurbished 3D printers across all 3D printing technologies.

MORE ABOUT PIVOT

Rooted

Pivot AM Service has deep industry roots. Decades of collective experience from our management and technicians in 3D Printing equipment service and 3D printer maintenance.

Responsive

With 3D printing technicians based in various parts of the country, Pivot AM can mobilize quickly. Our Prime level contracted PM customers have a tech onsite within 48 hours of diagnosis.

Flexible

1 RP machine or 20, every business has different needs. With Pivot AM you can choose between a one-time emergency repair or comprehensive scheduled maintenance.

Comprehensive

From Stratasys© Fortus© and 3D Systems© SLA machine service to producing 3D printed parts for you, Pivot can do it all in AM Equipment and RP Equipment.

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