FDM 3D Printer Maintenance

Preventative Maintenance (PM) is the best way to assure your equipment is in top working order with the best possible productivity.  Let experienced Pivot AM Service Engineers maximize the up-time of your production Stratasys® FDM equipment.

Various packages are available to meet your maintenance needs, including annual PM contracts with scheduled visits, basic visits with DIY support, and one-time emergency repair.  Contact us today for pricing on our PM packages.  We offer three options for coverage (Prime, Choice and Select) designed at different price points to meet your budget.

Contracted maintenance customers also receive access to our large-frame production Fortus® equipment during machine down time. This partnership keeps your production needs fulfilled even when your equipment is down.

Equipment Serviced

  • Fortus® 360mc
  • Fortus® 380mc
  • Titan®/ Vantage®
  • Fortus® 400mc
  • Fortus® 450mc
  • Fortus® 900mc

Packages we offer


    Our SELECT entry level package includes two on-site visits from a Service Engineer to perform a Preventative Maintenance service. Plus it includes unlimited phone support!


    CHOICE plan is our DIY hybrid option, covering parts and repairs and receive priority service scheduling. The Preventative Maintenance items are provided and your in-house technician performs the service. A Pivot Service Engineer supplies emergency service within two business days.


    This top of the line PRIME contract gives you the most assurance. Two Preventative Maintenance visits are included, plus replacement print heads and software updates.

Comparison Chart

Time & Materials

Time and materials is also available on all production Fortus™ machines, including Fortus™ 360mc, 380mc, 400mc, 450mc, 900mc and F900.  Our technicians are certified to work on both classic and plus systems.

Additionally, Pivot buys / sells, de-installs / moves / re-installs FDM machines and sells discounted materials and accessories.

Depot Repairs

Pivot offers depot repair of Fortus components.  Request a quote and we will explain the next steps in the process.  You will need to ship your part(s) to the Pivot shop, we will work on your depot repair, and return as soon as it’s completed.  Pivot AM Service is truly the ONLY one stop shop in the Additive Manufacturing industry.

Depot Repair Components:

  • drive block assemblies
  • computers
  • print heads