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Or you can call us 8-5 CST and talk with a customer service rep at 641-780-5686.
Do I lose factory warranty or support?
Most warranties come with free service and parts for the duration of the warranty. Pivot AM is not authorized by Stratasys, so Fortus and Eden/Connex service is performed outside the warranty period in lieu of expensive OEM maintenance contracts. Pivot AM is an Authorized Partner of 3D Systems for legacy SLA and SLS equipment.
What about factory software updates?
Most robust production systems don’t require software updates. If you are currently running well, future software updates are not likely needed. Factory software updates can generally be purchased a la carte from the OEMs. You will need to evaluate if the offered update actually adds value or efficiency to your equipment. Our SLA maintenance PRIME package includes software updates as part of the contract, if you’d rather not evaluate OEM updates a la carte.
Are custom materials available?
Can you support multiple systems and sites?
Yes, we offer a variety of maintenance contract options that suit your business. For multiple system sites we offer customized and discounted contracts.
Do you have the spare parts available to perform the service?
We know that to provide excellent service, we must have access to parts on time. We understand the systems and stock the necessary parts, including for repairs, to keep downtime to a minimum.
Can Pivot provide us materials?
We offer the Argyle line of materials for FDM systems. We currently have ABS, PC-ABS, and Ultem in inventory. We also have used SLA material periodically and verify that it meets specifications for use. Our prices can greatly reduce your material costs and increase margin.
Are you hiring?
Yes. As our business grows, we will continue to add service engineers and support staff to keep our response times low. If you or a colleague would like to join a team with a proven track record in an exciting, growing industry, please contact us.
What areas does Pivot AM service?
Pivot AM has trained technicians in offices across North America, including East, Central, and Western USA, and Ontario, Canada.
How fast is emergency service if my machine goes down?
Response time depends on your contract and machine type. For example, SLA CHOICE and PRIME maintenance customers get emergency service within 2 business days. Contact us to discuss the response time for your specific equipment and contract.