3D Printer Technician
Pivot AM is an Authorized Service Partner of 3D Systems® for legacy SLA and SLS machines, and our technicians are also trained to repair Stratasys® Fortus FDM production machines, so you’re not managing two vendors for one 3D printing operation. Our repair technicians work directly with manufacturing operations and service bureaus running production equipment daily, not just occasional hobbyist repairs, and every technician stocks parts for the specific technology they’re sent out to fix.
| Technology | Models Serviced | Repair Option |
| SLA (Stereolithography) | Viper, SLA 3500, SLA 5000, SLA 7000, iPro 8000 | Time & materials or SLA maintenance packages |
| SLS (Selective Laser Sintering) | 2500+, HiQ, Vanguard, sPro 60, sPro 140, sPro 230 | SLS maintenance plans |
| FDM (Stratasys Fortus) | Fortus and F-Series production machines | Fortus maintenance service |
| Spare parts & accessories | Lasers, wash tanks, PCAs, vats, trays, N2 generators, chillers | Largest inventory in the Americas for legacy systems |
| PJP (PolyJet, Eden/Connex) | Eden and Connex production machines | PJP maintenance plans |
Common 3D Printer Problems We Fix
Most service calls fall into a handful of categories: laser or optics degradation on SLA/SLS systems, resin vat or build-chamber contamination, drive-motor and extruder wear on Fortus FDM machines, and calibration drift after a move or long idle period.
If your printer is producing failed prints, throwing error codes, or running slower than spec, our technicians diagnose the root cause on-site rather than replacing parts by guesswork. Some issues, like a loose connection or a dirty optics window, are things you can check yourself before calling. For everything else, especially laser replacement, calibration, or component-level repairs, getting it wrong can cost more than the original problem.
For specific components, drive blocks, computers, print heads, or SLA lasers, depot repair is often more cost-effective than a full on-site visit. Send the part in for a rebuild, and we’ll get you a rental to keep production running in the meantime.
For a full troubleshooting walkthrough, see our guide: How to Fix a Broken 3D Printer: A Guide to 3D Printer Repair
Pivot AM’s trained field service technicians work out of offices across the East, Central, and Western USA and Ontario, Canada, with both scheduled repair and next-day service available.
If your machine is down, request a quote for a typically faster, more cost-effective option than OEM service. Need to move a machine instead of repairing it in place? We also handle 3D printer relocation and appraisals. And if your machine’s failure is a sign it’s time to move up rather than repair in place, we handle 3D printer upgrades too, not just straight repair or replacement. See what other customers say in our testimonials.
Where We Provide On-Site Repair
Pivot AM’s technicians work out of offices across the East, Central, and Western United States, plus Ontario, Canada, and travel directly to your facility for on-site diagnosis and repair. Contact us to confirm coverage and scheduling for your location.