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Let experienced Pivot maximize the up-time of your production 3D Systems® printers with our SLA Equipment Maintenance. Various packages are available to meet your needs, annual PM contracts with three scheduled visits, basic visits with DIY support, or one-time emergency repair. If your machine is already down, see our 3D printer repair service instead.

Contracted maintenance customers also receive access to our large-frame production SLA equipment during machine down time. This partnership keeps your production needs fulfilled even when your equipment is down.

Equipment Serviced

  • SLA 3500
  • SLA 5000
  • SLA 7000
  • Viper
  • iPro8000
  • iPro9000

Looking to buy rather than maintain one of these machines? See our used SLA printers or refurbished 3D Systems inventory.

Packages we offer

  • SELECT

    Our SELECT entry level package includes 3 on-site visits from a Field Engineer to perform a Preventive Maintenance service. Plus it includes unlimited phone support!

  • CHOICE

    In addition to the 3 annual PM visits and phone support, CHOICE plans cover parts and repairs and receive priority service scheduling. Plus emergency service within 2 business days.

  • PRIME

    This top of the line PRIME contract gives you the most assurance. All items above are includes plus replacement lasers and software updates.

Comparison Chart

What's included in each SLA maintenance package?

The SELECT package includes three annual on site preventative maintenance visits and unlimited phone support. CHOICE adds parts, repairs, priority scheduling, and emergency service within two business days. PRIME includes everything in CHOICE, along with replacement lasers and software updates.

What SLA printer models does Pivot AM service?

Pivot AM services legacy 3D Systems® production SLA printers, including the SLA 3500, SLA 5000, SLA 7000, Viper, iPro 8000, and iPro 9000.

How fast is emergency service if my SLA printer goes down?

Customers with CHOICE and PRIME maintenance contracts receive emergency service within two business days. Contract customers also have access to Pivot AM’s large format production SLA equipment while their machine is being repaired.

Are replacement lasers included in SLA maintenance plans?

Yes. Replacement lasers are included with the PRIME package for Viper, SLA 3500, SLA 5000, and SLA 7000 systems. This benefit does not apply to iPro 8000, iPro 9000, or ProJet machines.

Can I get SLA resin materials through Pivot AM?

Yes. Pivot AM supplies approved Accura SLA resin materials that are compatible with supported SLA systems.

Do you still support legacy SLA machines that 3D Systems no longer prioritizes?

Yes. Legacy SLA machine support is one of Pivot AM’s specialties as a 3D Systems Authorized Partner.

What if I need service outside my maintenance contract?

Additional services are available for an extra charge, including on site operator training and hourly labor for work outside your maintenance agreement. Contract customers receive a 10 percent discount on standard labor rates, including services such as deinstallation and reinstallation. Discounts are also available for customers with multiple machines.