Do i lose factory warranty or support?

Most warranties come with free service and parts for the duration of the warranty. We are not authorized by any OEM, so our service is performed outside of the warranty period in lieu of expensive OEM maintenance contracts.

What about factory software update?

Most robust production systems don’t require software updates. If you are currently running well, future software updates are not likely needed. Factory software updates can generally be purchased ala carte from the OEMs. You will need to evaluate if the offered update actually adds value or efficiency to your equipment.

Are custom materials available?

Our experienced technical staff can assist in writing custom material parameters for custom materials to optimize part printing in FDM, SLA, and SLS technologies.

Can you support multiple systems and sites?

Yes, we offer a variety of maintenance contract options that suit your business. For multiple system sites, we offer customized and discounted contracts.

Do you have the spare parts available to perform the service?

We know that to provide excellent service, we must have access to parts in a timely manner. We understand the systems and stock the necessary parts to keep your downtime to a minimum.

Can pivot provide us materials?

We offer the Argyle line of materials for FDM systems. We currently have ABS, PC-ABS, and Ultem in inventory. We also have used SLA material periodically and verify that it meets specifications for use. Our prices can greatly reduce your material costs and increase margin.

Yes. As our business grows, we will continue to add service engineers and support staff to keep our response times low. If you or a colleague would like to join a team with a proven track record in an exciting, growing industry, please contact us.

3D Printer Appraisals & Consulting

Pivot AM Service provides appraisals for used Rapid Prototype (RP) and Additive Manufacturing (AM) 3D printers. We provide on-site inspections for banks and leasing companies, and use our broad industry knowledge to provide current industry values. Located in the heart of the country, we can assess equipment onsite anywhere in the lower 48 states within a few days.

Wondering which additive manufacturing technology is best suited for your business? Let Pivot help explore your needs and show you which system would be a proper fit. In addition to assisting you with your in-house system, our access to large frame FDM and SLA printers provide a source for overflow work and alternate technologies for your occasional needs.

3D Printing Technologies we Appraise

Stereolithography (SLA)
Multijet Printing (MJP)
Colorjet Printing (CJP)
Direct Metal Printing (DMP)

Selective Laser Sintering (SLS)
Fused Deposition Modeling (FDM)
PolyJet
plus many more

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