FDM 3D Printer Maintenance

Preventative Maintenance (PM) is the best way to assure your equipment is in top working order with the best possible productivity.  Let experienced Pivot AM Service Engineers maximize the up-time of your production Stratasys® FDM equipment.

Various packages are available to meet your maintenance needs, including annual PM contracts with scheduled visits, basic visits with DIY support, and one-time emergency repair.  Contact us today for pricing on our PM packages.  We offer three options for coverage (Prime, Choice and Select) designed at different price points to meet your budget.

Contracted maintenance customers also receive access to our large-frame production Fortus® equipment during machine down time. This partnership keeps your production needs fulfilled even when your equipment is down.

Equipment Serviced

  • Fortus® 360mc
  • Fortus® 380mc
  • Titan®/ Vantage®
  • Fortus® 400mc
  • Fortus® 450mc
  • Fortus® 900mc and F900

Compare Fortus® Maintenance Plans

Three levels of coverage for Stratasys Fortus® 360mc, 380mc, 400mc, 450mc, 900mc and F900 systems, priced below OEM service.

Your production doesn't stop when your machine does.

Every contract customer gets access to Pivot's own production Fortus® equipment while their system is down, so parts keep shipping during repairs.

Swipe sideways to see all three plans →

Comparison of SELECT, CHOICE and PRIME maintenance plans
What's included SELECTScheduled maintenance CHOICEDIY hybrid with parts coverage Most completePRIMEFull parts & labor coverage
Unlimited phone support ✔ ✔ ✔
6- and 12-month PM kits ✔ ✔ ✔
Preventive maintenance visitsPerformed on-site by a Pivot service engineer at OEM intervals 2 per year Self-performedYour technician, our kits & training 2 per year
Customer-replaceable unit (CRU) provisioning & training – ✔ –
Emergency on-site service Time & materials 2 visits per yearPriority scheduling Priority dispatch
Defective & worn parts replacement – ✔ ✔
Printhead replacement – ✔ ✔
Software updates – – ✔
No recertification feeFor machines in working order ✔ ✔ ✔
Access to Pivot production machines during downtime ✔ ✔ ✔
Best for Shops that want expert PM visits and handle repairs as they come Teams with an in-house technician who want parts and emergencies covered Production-critical machines where uptime matters most
Quote SELECT Quote CHOICE Quote PRIME

Save more: Discounts available for multiple machines under contract and customers running Pivot AM or Argyle Materials FDM filaments.

Not ready for a contract? One-time emergency repair is available on a time-and-materials basis on all production Fortus® systems. Call 1-641-780-5686.

Time & Materials

Time and materials is also available on all production Fortus™ machines, including Fortus™ 360mc, 380mc, 400mc, 450mc, 900mc and F900.  Our technicians are certified to work on both classic and plus systems.

Additionally, Pivot buys / sells, de-installs / moves / re-installs FDM machines and sells discounted materials and accessories.

Depot Repairs

Pivot offers depot repair of Fortus components.  Request a quote and we will explain the next steps in the process.  You will need to ship your part(s) to the Pivot shop, we will work on your depot repair, and return as soon as it’s completed.  Pivot AM Service is truly the ONLY one stop shop in the Additive Manufacturing industry.

Depot Repair Components:

  • drive block assemblies
  • computers
  • print heads