Do i lose factory warranty or support?

Most warranties come with free service and parts for the duration of the warranty. We are not authorized by any OEM, so our service is performed outside of the warranty period in lieu of expensive OEM maintenance contracts.

What about factory software update?

Most robust production systems don’t require software updates. If you are currently running well, future software updates are not likely needed. Factory software updates can generally be purchased ala carte from the OEMs. You will need to evaluate if the offered update actually adds value or efficiency to your equipment.

Are custom materials available?

Our experienced technical staff can assist in writing custom material parameters for custom materials to optimize part printing in FDM, SLA, and SLS technologies.

Can you support multiple systems and sites?

Yes, we offer a variety of maintenance contract options that suit your business. For multiple system sites, we offer customized and discounted contracts.

Do you have the spare parts available to perform the service?

We know that to provide excellent service, we must have access to parts in a timely manner. We understand the systems and stock the necessary parts to keep your downtime to a minimum.

Can pivot provide us materials?

We offer the Argyle line of materials for FDM systems. We currently have ABS, PC-ABS, and Ultem in inventory. We also have used SLA material periodically and verify that it meets specifications for use. Our prices can greatly reduce your material costs and increase margin.

Yes. As our business grows, we will continue to add service engineers and support staff to keep our response times low. If you or a colleague would like to join a team with a proven track record in an exciting, growing industry, please contact us.

PJP Maintenance - Pivot Am

PolyJet 3D Printer Maintenance

Preventative Maintenance (PM) is our specialty at Pivot AM Service. We understand the importance of productivity which is why our experienced engineers can help maximize the up-time of your production PJP equipment.

Various packages are available to meet your maintenance needs, including annual PM contracts with scheduled visits, basic visits with DIY support, and one-time emergency repair. Contact us today for pricing on our PM packages. We offer three options for coverage (Prime, Choice and Select) designed at different price points to meet your budget.

Equipment Serviced

Objet Connex
Objet Eden

Packages we offer

SELECT
Our SELECT entry level package includes one on-site visit from a Service Engineer to perform a Preventative Maintenance service. Plus it includes unlimited phone support!
CHOICE
CHOICE is our hybrid option covering parts and repairs. You receive priority service scheduling and one Preventative Maintenance visit per year. A Pivot service engineer supplies emergency on-site service within three business days.
PRIME
This PRIME top of the line contract gives you the most assurance. One Preventative Maintenance visit is included, plus replacement print heads and parts, along with priority scheduling for emergency on-site visits within two business days.

Comparison Chart

Time & Materials

Time and materials is also available on production Objet Eden and Connex 3D printers. Contact us to request a quote for parts or service.

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PolyJet 3D Printer Maintenance

Equipment Serviced

Packages we offer

SELECT

CHOICE

PRIME

Comparison Chart

Time & Materials

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