Do i lose factory warranty or support?

Most warranties come with free service and parts for the duration of the warranty. We are not authorized by any OEM, so our service is performed outside of the warranty period in lieu of expensive OEM maintenance contracts.

What about factory software update?

Most robust production systems don’t require software updates. If you are currently running well, future software updates are not likely needed. Factory software updates can generally be purchased ala carte from the OEMs. You will need to evaluate if the offered update actually adds value or efficiency to your equipment.

Are custom materials available?

Our experienced technical staff can assist in writing custom material parameters for custom materials to optimize part printing in FDM, SLA, and SLS technologies.

Can you support multiple systems and sites?

Yes, we offer a variety of maintenance contract options that suit your business. For multiple system sites, we offer customized and discounted contracts.

Do you have the spare parts available to perform the service?

We know that to provide excellent service, we must have access to parts in a timely manner. We understand the systems and stock the necessary parts to keep your downtime to a minimum.

Can pivot provide us materials?

We offer the Argyle line of materials for FDM systems. We currently have ABS, PC-ABS, and Ultem in inventory. We also have used SLA material periodically and verify that it meets specifications for use. Our prices can greatly reduce your material costs and increase margin.

Yes. As our business grows, we will continue to add service engineers and support staff to keep our response times low. If you or a colleague would like to join a team with a proven track record in an exciting, growing industry, please contact us.

SLA Maintenance - Pivot Am Service

Let experienced Pivot maximize the up-time of your production 3D Systems© production printers with our SLA Equipment Maintenance. Various packages are available to meet your maintenance needs, including annual PM contracts with three scheduled visits, basic visits with DIY support, and one-time emergency repair.

Contracted maintenance customers also receive access to our large-frame production SLA equipment during machine down time. This partnership keeps your production needs fulfilled even when your equipment is down.

Equipment Serviced

SLA 3500
SLA 5000
SLA 7000

Viper
iPro8000
iPro9000

Packages we offer

SELECT
Our SELECT entry level package includes 3 on-site visits from a Field Engineer to perform a Preventive Maintenance service. Plus it includes unlimited phone support!
CHOICE
In addition to the 3 annual PM visits and phone support, CHOICE plans cover parts and repairs and receive priority service scheduling. Plus emergency service within 2 business days.
PRIME
This top of the line PRIME contract gives you the most assurance. All items above are includes plus replacement lasers and software updates.

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Equipment Serviced

Packages we offer

SELECT

CHOICE

PRIME

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