Stratasys mentions in their product lifecycle classification that service contracts are no longer available for Fortus 360mc/400mcs, but that they have parts ‘available’ for repairs. Then why are we hearing from customers that Stratasys is telling them that they’re out of stock on simple replacement items like build envelope lights? If you can’t see inside…
Welcome to the first edition of the Extend the Life Fortus 360 / 400mc Series where we’ll be sharing success stories from the week previous’ service calls. What machines the Pivot team was working on, what they did, and how they got a Pivot customer’s critical path 3D printing technology back up and running. The…
Pivot AM Service, at this time, will NOT be increasing prices on Hardware, Spare Parts or Materials due to Trade Risks. Claiming it is not a price increase Stratasys introduced a 5% Trade Risk Surcharge May 27, 2025 on: Materials, Spare Parts and Hardware. Pivot AM Service is not currently seeing Trade based pricing pressures…
Gotta love the timing of the latest Stratasys announcement, on the heels of my blog post yesterday, that Stratasys Spare part and Labor pricing will increase 3%. An excerpt here: Dear Valued Customer, … Despite our best efforts in managing rising costs in labor, logistics and materials, we need to extend a marginal increase on…
Does anyone else find it ironic or disingenuous that Stratasys is now offering refurbished Fortus 360mc and 400mc machines? For two years the OEM was telling their customers these platforms would no longer be serviced and were being declared End of Life, ostensibly to garner trade ins and sell a new “upgraded” machine. Now the…