Do i lose factory warranty or support?

Most warranties come with free service and parts for the duration of the warranty. We are not authorized by any OEM, so our service is performed outside of the warranty period in lieu of expensive OEM maintenance contracts.

What about factory software update?

Most robust production systems don’t require software updates. If you are currently running well, future software updates are not likely needed. Factory software updates can generally be purchased ala carte from the OEMs. You will need to evaluate if the offered update actually adds value or efficiency to your equipment.

Are custom materials available?

Our experienced technical staff can assist in writing custom material parameters for custom materials to optimize part printing in FDM, SLA, and SLS technologies.

Can you support multiple systems and sites?

Yes, we offer a variety of maintenance contract options that suit your business. For multiple system sites, we offer customized and discounted contracts.

Do you have the spare parts available to perform the service?

We know that to provide excellent service, we must have access to parts in a timely manner. We understand the systems and stock the necessary parts to keep your downtime to a minimum.

Can pivot provide us materials?

We offer the Argyle line of materials for FDM systems. We currently have ABS, PC-ABS, and Ultem in inventory. We also have used SLA material periodically and verify that it meets specifications for use. Our prices can greatly reduce your material costs and increase margin.

Yes. As our business grows, we will continue to add service engineers and support staff to keep our response times low. If you or a colleague would like to join a team with a proven track record in an exciting, growing industry, please contact us.

Category Archives: 3D Printer Maintenance

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Fortus spare parts

3D Printer MaintenanceBy Richard Smeenk November 24, 2025

Stratasys mentions in their product lifecycle classification that service contracts are no longer available for Fortus 360mc/400mcs, but that they have parts ‘available’ for repairs. Then why are we hearing from customers that Stratasys is telling them that they’re out of stock on simple replacement items like build envelope lights? If you can’t see inside…

How to Fix a Broken 3D Printer? A Guide to Repair 3D Printer

3D Printer MaintenanceBy admin December 7, 2022

Though 3D printing is a fascinating technology to work on, it has its own roadblocks, like your 3D printer may stop working when you are about to print your dream project, or print quality may not be as expected. If you have worked with 3D printers before, you are more likely to know…