Do i lose factory warranty or support?

Most warranties come with free service and parts for the duration of the warranty. We are not authorized by any OEM, so our service is performed outside of the warranty period in lieu of expensive OEM maintenance contracts.

What about factory software update?

Most robust production systems don’t require software updates. If you are currently running well, future software updates are not likely needed. Factory software updates can generally be purchased ala carte from the OEMs. You will need to evaluate if the offered update actually adds value or efficiency to your equipment.

Are custom materials available?

Our experienced technical staff can assist in writing custom material parameters for custom materials to optimize part printing in FDM, SLA, and SLS technologies.

Can you support multiple systems and sites?

Yes, we offer a variety of maintenance contract options that suit your business. For multiple system sites, we offer customized and discounted contracts.

Do you have the spare parts available to perform the service?

We know that to provide excellent service, we must have access to parts in a timely manner. We understand the systems and stock the necessary parts to keep your downtime to a minimum.

Can pivot provide us materials?

We offer the Argyle line of materials for FDM systems. We currently have ABS, PC-ABS, and Ultem in inventory. We also have used SLA material periodically and verify that it meets specifications for use. Our prices can greatly reduce your material costs and increase margin.

Yes. As our business grows, we will continue to add service engineers and support staff to keep our response times low. If you or a colleague would like to join a team with a proven track record in an exciting, growing industry, please contact us.

Category Archives: Fortus Machines

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Best Practice – Drying 3D Printer filament for use on Stratasys Fortus® machines

Fortus MachinesBy Richard Smeenk January 12, 2026

People serious about running a top notch 3d printing or production operation should always dry their 3d printing filament, both Stratasys and Pivot brand materials: new and partial used spools. Many companies use vacuum drying ovens, the vacuum speeds up the process. Some companies use the Fortus build chamber set to run Ultem or they…

Identifying Root Causes and Resolutions for Common Error Messages on Fortus Machines

Fortus MachinesBy admin May 2, 2022

Has your Stratasys Fortus 3D printer paused during a build? Below, I have provided some of the most common causes and solutions to get your printer running again. This applies to all Fortus machines: 360mc, 400mc, 380mc, 450mc, 900mc, F900, and many other Stratasys FDM (fused deposition modeling) printers. The most common error is a…